FREQUENTLY ASKED QUESTIONS:
Q: Where is Cadyn & Charlie located?
A: We are based in Sarasota, Florida – United States
Q: Do you ship internationally?
A: Not at this time.
Q: How long does it take for items to be shipped?
A: Most items are made on demand. Please allow up to 10 business days (excluding weekends & holidays) for production from the date an order is placed.
Q: Do you offer custom pieces?
A: Not at this time.
Q: Do you offer gift-wrapping?
A: Our products come packaged in logo gift bags that can be gifted without additional wrapping paper. We do not provide other gift-wrapping services at this time.
Q: How can I contact you?
A: You can contact us at email@example.com.
Q: How can I pay for my online order?
A: We accept most major credits cards including Visa, MasterCard, American Express and Discover. We also accept apple pay and amazon pay.
Q: I just submitted an order; can I change it?
A: Orders are processed as quickly as possible. We cannot guarantee any changes to your order once it has been submitted. If you need to change or cancel your order, please contact us at firstname.lastname@example.org.
Q: When will my credit card be charged?
A: Credit cards are charged at time of check out. Order processing time may be up to 10 business days before the order is shipped.
Q: I'm having trouble placing my order online, what do I do?
A: If you are having trouble placing your online order, please contact email@example.com for assistance.
Q: I can't find the item I am looking for on your website, what do I do?
A: If you are unable to locate the item you are looking for, please contact customer service at firstname.lastname@example.org for assistance.
Q: Did my order go through?
A: After placing your order, you should receive an email order confirmation. If you do not receive this email and are unsure if your order went through, please contact customer service at email@example.com.
Q: Will I receive Ordering and/or Shipping Confirmation?
A: After you place your order, you should receive an order confirmation email. You should also receive a shipping confirmation email once your order has been shipped.
Q: When will my order arrive?
A: Order processing time is up to 10 business days. Once an order has been shipped, it may take up to 5 business days, excluding weekends and holidays, for delivery depending upon your location.
Q: How do you ship?
A: Via USPS Priority Mail & USPS First Class Mail.
Q: Do you offer expedited shipping?
A: Not at this time.
Q: What is your return policy?
RETURNS & EXCHANGES:
RETURNS: All items are quality controlled before being shipped to customers. Should you receive a damaged item(s), please contact us firstname.lastname@example.org. Items must be returned with tags attached, and in original and resalable condition. Returns must be received within 14 days of the delivery date. Returns past the two week mark will not be accepted and will be returned to customer at customers expense.
REFUNDS: All refunds will be credited in the original form of payment, less shipping and handling fees, except in the case of a defective item or incorrect shipment.
All Earrings are Final Sale, no repairs or returns.
All sales are final after 30 days from the delivery date. No exceptions.
GIFTS: Gifts received can be returned for a one-time exchange of equal or lesser value for up to 30 days from the delivery date. Proof of purchase is required.
SALE ITEMS or ITEMS PURCHASED WITH PROMO CODE: Sale items may not be returned, exchanged or credited in any way. All discounted sale items are final sale.
Returned packages must be shipped to:
Cadyn & Charlie, 8429 Lorraine Rd. Lakewood Ranch, FL 34202 Suite #159
Q: Can I change the address on my order?
A: Orders are processed upon receipt. We cannot guarantee any changes or cancelations to your order once it has been submitted. If you need to change or cancel your order, please contact customer service at email@example.com.
Q: What should I do if my package was returned to sender?
A: If your package was returned back to our offices, a refund will be issued. Once the refund has been processed, you should receive an email confirmation.
Q: How can I clean and/or care for my jewelry?
A: Follow these steps to help keep your jewelry looking its best:
- Remove your jewelry before swimming, bathing, cleaning or working with abrasives of any kind.
- Apply beauty products such as perfume, cologne, hairspray, lotion or deodorant before wearing your jewelry as certain chemicals in these products may damage the finish.
- Do not bang, rub or drag jewelry on furniture, walls, tables, flooring or other hard surfaces.
- If your jewelry requires cleaning, use a mild soap, water and a soft cloth. Rinse with clean water and pat dry.
- Use a soft brush, if necessary.
- Never use jewelry cleaner. Jewelry cleaners are too harsh and may contain abrasives.
- Use a polishing cloth for precious pieces.
- Dry jewelry completely before storing.
Cadyn & Charlie Jewelry consist of plated metal, which may darken or tarnish with normal wear. Unfortunately, we are not able to repair discolored or tarnished items at this time. Gently wipe the metal surface with a soft cloth to clean, however, excessive polishing may rub off or scratch the plating.
Q: Where can I purchase Cadyn & Charlie jewelry?
A: On our website www.cadynandcharlie.com